FAQ – Information about our Spain Airport Transfers service

Who we are

Our website address is: http://www.SpainAirportTransfers.com and is run by Roger Warwick from GoMadrid.com. We have an agreement with the company Welcome Pickups, who provides a personalized transfer service in major European cities. SpainAirportTransfers.com does not operate the transfers, but simply facilitates access to the best price quotes for this service. Once the service is booked, Welcome Pickups is responsible for all logistical details according to the information below.

How do I book?

This website provides links to obtain the best price quotes for transfer services in major Spanish cities. When the link is clicked, you will be presented with a simple form where you should fill in the Pickup point (e.g. airport), the Destination (e.g. your hotel), the time of arrival, and number of passengers. Your personal details are also requested so that you can remain informed (by email & SMS) of the journey and the driver’s details. You are asked to provide payment details, but remember that there is a 100% refund in case of cancellation, and you can edit or cancel transfers up to 6 hours before.

What happens after I book?

After providing all the information above, your booking is immediately confirmed. Four days before your transfer, you will receive your driver’s details by email: name, photo and contact details. You will also receive some reminder instructions for the meeting point. Information about your transfer is sent to the email you specified in the booking, and if you provide a mobile telephone number, you will also receive SMS notifications for anything regarding your ride, up until the moment you meet at the arrivals area. The drivers know exactly where to find you and what to do in case of a delay or other event, so rest assured that everything will go according to plan.

How do I meet the driver?

Both you and your driver are informed of the assigned meeting point. The driver is always on time, with the help of the special Drivers’ Mobile Application which allows them to monitor your flight and arrival gate. In case of flight delays or cancellations, another driver is assigned to you but in any case, you will have the driver’s contact details in case of problems, so if you’re not able to locate your driver, please call them immediately. The driver will be waiting at the designated Meeting Point holding a welcome sign with your name on it. You will also be able to recognize the driver as you will have received his photo and contact details previously in your email. You will receive a welcome bag with a bottle of water and a city map.

How long will my driver wait for me?

For airport pickups, you are offered 60 minutes of complimentary waiting time. If it takes you more than 60 minutes to exit the airport, please contact WelcomePickups support immediately at +1 (855) 665 6225. They will do theirbest to find an alternative solution for your pickup. Please be informed that the additional waiting time may result in additional charge based on the local regulation of each destination.

Will the driver speak English?

All of our drivers speak very good English. However, being local, they can provide you with very useful tourist information about the city, depending on what you want to do. Please feel free to ask them any question, as if you would a personal tour guide. Most drivers will also be able to organize extra services like city tours, or restaurant bookings. The drivers are selected and trained in order for you to receive an excellent experience, and they are continuously reviewed for their quality of service. Each of them has a unique personality, speaks excellent English, and they will be more than happy to welcome you to their city.

Can I cancel or change my booking?

Yes, all bookings may be cancelled or changed up to 6 hours before the transfer time. In the case of cancellations, payment is fully refunded. If you request a cancellation when the assigned driver is already en route to the pickup location or has already arrived at the Meeting Point, your booking is non-refundable. For all cancellations and changes, please contact the WelcomePickups support team at +1 877-255-8187 or orders@welcomepickups.com.

Are there any extra charges for late arrivals?

Due to local legislation, taxi transfers have a surcharge during certain hours and in certain cities, for example in Barcelona. The night-time rate applies also to weekends and bank holidays in Barcelona.